mansion88 Casino & Sportsbook Data Care

This page describes what we collect when you use mansion88 and how we keep that data protected. We operate an online gaming and sportsbook platform available in supported jurisdictions where local law permits. Your privacy and account security are central to how we design and maintain our service.

When you register with mansion88, deposit funds, place football bets on Liga 1 or Piala AFF matches, play live-dealer tables, or access slot games, we collect personal information necessary to verify your identity, process payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and comply with financial regulations in supported regions.

This policy outlines the categories of data we collect, how we use it, who has access to it, and the rights you have regarding your information on mansion88.

What we collect on mansion88

We collect personal data in the following categories:

• Identity information: Your full name, date of birth, government-issued ID number, and ID image. We use this for know-your-customer (KYC) verification to prevent fraud and comply with Indonesian and regional financial regulations.
• Contact details: Your email address and phone number. We use these to send account notifications, password reset links, and support communications.
• Address and residence: Your current address and proof of residence. We collect this as part of KYC verification. We may store this information separately from your account in our compliance systems.
• Payment information: When you deposit or withdraw, we record your transaction history, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details), and amounts. We do not store full bank account numbers or credit card details; payment processors handle tokenization and encryption.
• Account activity: We log your login times, games played, stakes placed, outcomes, and balance history. This data helps us detect suspicious activity and resolve disputes.
• Device and connection data: Your IP address, device type, operating system, and browser. We use this for security monitoring and to detect multiple accounts or unauthorized access.
• Communications: If you contact our support team, we retain copies of emails, chat logs, and phone records for quality assurance and dispute resolution.

How we use your data on mansion88

We use the information we collect for these purposes:

Account verification and compliance: We verify your identity against your government ID and confirm your residential address. This process protects your account and fulfills local financial regulation requirements in supported jurisdictions.

Fraud detection and account security: We monitor your account for suspicious activity—unusual login patterns, rapid stake changes, or transactions from new devices. If we detect anomalies, we may freeze your account temporarily and require additional verification before allowing withdrawals.

Customer support: When you contact mansion88 support with account questions, payment issues, or gameplay disputes, our team accesses your account history, transaction records, and communication logs to assist you.

Legal and regulatory compliance: We may disclose your information to financial regulators, tax authorities, or law enforcement if required by applicable law in supported jurisdictions.

We do not sell your personal data to third parties for marketing. Your information exists solely to operate mansion88 and comply with financial regulations.

Data storage and third-party processors

Our servers are located in multiple data centers across Asia-Pacific regions. Your personal data may be stored outside your immediate jurisdiction; however, we apply the same data protection standards globally regardless of server location.

We use third-party service providers to operate mansion88. These include:

• Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet operators, and banks (mobile banking, local payment, online payment, e-wallet) receive transaction data necessary to process deposits and withdrawals.
• Identity verification vendors: We partner with third-party KYC services that verify government ID documents and address proofs.
• Hosting and infrastructure providers: Cloud service providers host our servers and databases. We impose strict data protection contracts with them.
• Customer support platforms: Our support team uses ticketing systems that store customer communications.

All third-party processors sign data-processing agreements that require them to protect your data with the same standards we maintain.

Your rights regarding data on mansion88

You have the following rights:

• Access: You can request a copy of all personal data we hold about you. Contact our support team with your account details and a verification code sent to your registered email.
• Correction: If information is inaccurate—such as your name spelling or address—you can request we correct it.
• Deletion: After your account is closed and all financial obligations are settled, you can request we delete your personal data. Some data (transaction records, KYC documents) may be retained for legal and regulatory requirements beyond the account closure date.
• Data portability: You can request a machine-readable copy of your data in a standard format.
• Withdraw consent: If you have opted into optional communications (e.g., tournament reminders during Liga 1 season), you can withdraw that consent at any time through your account settings.

Cookies and tracking

We use cookies and similar tracking technologies on mansion88 for these purposes:

Security: We use anti-fraud cookies to detect suspicious login attempts and protect against account takeover.

Preferences: We store your language preference and display settings so mansion88 remembers your choices on your next visit.

You can disable cookies through your browser settings; however, this may limit functionality on mansion88. We do not use third-party advertising cookies to track you across other websites.

How long we keep your data

We retain personal data as follows:

Active accounts: While your mansion88 account is open, we keep all personal data and activity records indefinitely (as long as you use the platform).

Support communications: Email and chat logs are retained for two years after your last support interaction, then deleted.

Device and IP data: Routine login and device logs are retained for 90 days for security monitoring, then deleted.

Contact us about privacy

If you have questions about this privacy policy, believe your data has been misused, or wish to exercise your rights, contact our data protection team:

Email: privacy [at] mansion88.win
Support form: FAQ & Support

We aim to respond to all privacy inquiries within 14 days. If you are unsatisfied with our response, you may lodge a complaint with your local data protection authority.